A control centre is a process before it is a room. This platform covers that process end to end rather than supplying one console into it.

• Incident response — from the first call through resource assignment to closure
• Visual command and dispatch — the operation on a map, in real time
• Large-event security — the case where a normal control room is suddenly running an unfamiliar operation at ten times its usual load
• Integrated dispatch console — radio, telephony, video and data at one position
• Communication support systems underneath all of it

It also covers the build plan for the centre itself, which is where most control-room projects go wrong: the desks and the screens are specified before the workflow is.

Police, fire, emergency management and other public safety organisations. What distinguishes these from an industrial control room is that the operation is inherently multi-agency: several organisations, several radio technologies, one incident.

Which systems must be reachable and with what scope. A command platform that bridges voice but not priority, or shows position but cannot dispatch to it, produces a partial picture — and a partial picture in a control room is more dangerous than no picture, because it is trusted. See command and control.